When you contact DLRsoft through the support form or by emailing [email protected], we store the name, email address, selected or inferred project, request type, subject, message, support ticket history and internal support notes needed to manage and answer the request. If you attach screenshots to the support form, those image files are stored with the support ticket and used only to investigate and respond to your request. Direct emails to [email protected] create a new support ticket automatically, while replies sent to a support-ticket-specific reply address are added to the existing support ticket. This information is used only for support and correspondence related to your request. Transactional email delivery may be processed by the configured email delivery provider, while inbound support email is processed through Cloudflare Email Routing.